Lead response time is one of the most important metrics for a business. It has a direct impact on customer satisfaction and it affects the company’s reputation.
Lead response time is the amount of time that elapses between when a lead enters your pipeline and when you respond to that lead. It’s an important metric because it has a direct impact on customer satisfaction and it affects the company’s reputation.
This metric can be measured in many different ways, but there are two common ways:
1) The number of days from when a lead enters your pipeline to when you respond to them
2) The percentage of leads who responded to within 24 hours