Other Services

Phone Answering
Our experienced team are experts at handling calls when your team is unavailable.  This could be overflow support, or providing after hours and weekend phone answering.

We work with clients across all industries to provide phone answering services that include taking messages, answering frequently asked questions, booking appointments, and confirming key details as needed.

This is a great option for businesses that want to ensure that all leads are answered immediately, and ensures that your business maximises the opportunity to convert as many leads into appointments and sales as possible.

Let our team answer the calls that your team misses.

Appointment Setting
Getting a customer to book an appointment is half the battle for most businesses. With so many options available to modern-day consumers, it takes exceptional customer service and skills to turn a lead into an appointment.

As market leader in lead handling and lead response times, Direct Connect employs an experienced team of livecall agents who are experts at handling inbound and outbound calls.

We have years of experience in handling customer queries across different industries, and our team has generated literally millions of leads for our clients.

Our phone answering services will allow you to leave the lead handling to our experienced team, who will ensure that all leads are responded to immediately, and that no opportunity is missed.

We can help you formulate a strategic telemarketing campaign that is customised according to your target audience and land you warm leads and confirmed appointments – thanks to the expertise of our livecall experts.

Additionally, our inbound experts can spearhead your next marketing campaign. When a potential customer dials in your number, they will be greeted by our call assistants and guided throughout the process to book an appointment to meet with your internal sales team.

With round the clock service, our experts will be busy booking appointments for you – even on the weekends!

Are you interested in increasing customer appointments? Do you want to improve your lead conversion rates?  Do you want to get more value from your eleads?  Contact us for a free quote!

Call Tracking
Direct Connect offers call tracking to help your business determine how callers found your business.  Business owners and marketing managers can use call tracking software to measure the effectiveness of advertising campaigns and optimise their marketing strategies for the best possible result.

Call tracking works for any industry, including automotive, home builders, finance and legal professionals, marketing agencies, trades and service professionals, and any business that’s generating leads via paid or organic traffic will benefit from tracking and reporting on call tracking metrics.

Speak to us to learn more about how call tracking can benefit your business today!

Mystery Shopping
It’s often difficult for businesses to accurately measure their lead response times, as customer satisfaction continues to headline business priorities, companies are becoming more conscious of their quality of service.  Many businesses invest heavily in lead generation, but forget to invest in lead handling and lead distribution software.

Studies show that companies that provide strong support across different channels, retain an average of 56% more customers compared to those who do not.

Before your customer decides to visit your business, they are likely to visit your website, and may submit questions and eleads using your online forms, live chat, or by calling you direct.

First impressions certainly last; especially in such a competitive landscape, customers often submit multiple leads when considering a purchase – So your lead response time is crucial in giving your sales team the best possible opportunity to book an appointment or make a sale.

This is why Direct Connect offers an exclusive ‘Mystery Shopping’ service. By going undercover and evaluating how your customer representatives perform, we will be able to provide answers to important questions, such as:

  • What’s your average lead response rate?  (Does your sales team respond to 100% of leads?)
  • What’s your average lead response time?  (What’s your ‘speed to lead’ response time?)
  • How does your lead handling times compare to your competitors?
  • What are the areas in need of improvement and what strategies can be adopted to improve your conversion rate?

Direct Connect provides you with an opportunity to independently audit your lead handling process and identify opportunities for improvement – And this allows you to to increase your lead conversion rates immediately.

Want to improve your customer experience? Contact us now to get started.

Customer Insights
Guaranteeing a positive customer experience is one of the top organisational priorities for businesses – and for good reason.

In 2021, customer experience will continue to become the key brand differentiator, overtaking both price and product.

Companies across the globe are invested in improving their customer experience, but how do you know where to improve?  With only one out of every 26 customers likely to provide feedback, the other 25 customers will simply go to your competitor.

We work with hundreds of business around the world to improve their lead conversion rates – We believe that the best way to understand your consumers is by making them feel valued and asking for their feedback.

Not only will this yield actionable insights and suggestions, but a customer who feels valued is likely to express their feelings in front of peers and family, boosting your brand image and goodwill by providing positive reviews online.

We can implement comprehensive feedback/evaluation services for your customers, ranging from livecalls to web-based surveys to gauge the level of customer satisfaction and highlight key areas of improvement.

Want us to benchmark and improve your customer service? Get in touch with us now!